Have questions about your Titan? This page contains answers to common questions handled by our support staff, along with other helpful information on the Titan Tankless. Click on the topic you need help with below or feel free to contact us anytime for further assistance.                

• Why buy from us? Shipping times? Warranty?
• Installation Questions? specifications and electrical requirements?
• Why go with a Titan Tankless?
• Return Policy? Need to return your Titan?
• Warranty Questions?
• Ordering your Titan?
• Benefits of a Titan Tankless?

I have questions about returns?

What is your return policy?

We are so confident you will love your Titan we offer a 30 day return policy with no restocking fees. If you are unhappy we will refund your purchase minus our original shipping expenses incurred to send it to you. If you would like to return your Titan an RMA number must be obtained or your Titan will not be accepted. You can go to our return page here and request your RMA number within 30 days of purchase. If the Titan is improperly installed, opened or intentionally damaged it will affect the return status.

How do I return my Titan?

Returns must be within 30 days of purchase from our website. Please go to our return page and request an RMA and instructions will be emailed about the procedures and address for this process. We will not accept returns without an RMA. The shipping costs we incurred are not included in your refund and we do not cover shipping expense to return it to us. Please include an invoice, order information with your return. You can access our return page here:  RETURNS

What is the warranty on the Titan?

The Titan is covered for 10 years on all water carrying components and casing. There is a one (1) year warranty on heating components, electronics and every other component of the Titan. If the Titan fails anytime during warranty coverage it will be repaired or replaced at no charge.  See FAQ warranty information for further details.